:root{--bg: #fafaf9;--text: #1a1a18;--muted: #68675f;--dim: #9a9a94;--accent: #2dd4bf;--keyword: #f5a623;--pii: #e24b4a;--line: #ecece7;--paper: #fefefb;--font: "Inter", system-ui, sans-serif;--mono: "JetBrains Mono", ui-monospace, monospace;--radius-card: 24px;--radius-badge: 8px;--radius-chip: 10px;--radius-pill: 999px;--pad-card: 24px}*{box-sizing:border-box}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}html,body,#root{margin:0;height:100%;overflow:hidden}body{font-family:var(--font);background:linear-gradient(160deg,#edece7,#e0ddd3);color:var(--text);font-size:14px;line-height:1.65}button{font-family:inherit}.app-viewport{position:relative;display:flex;flex-direction:column;height:100%;max-height:100dvh;padding:36px 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0;font-size:13px;color:var(--muted)}.wrapup-loading,.wrapup-error{display:flex;align-items:center;gap:8px;margin:0;font-size:13px;color:var(--muted)}.wrapup-error{color:var(--pii)}.followup-list{list-style:none;margin:0;padding:0}.followup-item{display:flex;align-items:flex-start;gap:12px;width:100%;padding:8px 0;border:0;background:transparent;font-family:inherit;font-size:13.5px;line-height:1.6;color:var(--text);text-align:left;cursor:pointer}.followup-box{display:grid;place-items:center;flex-shrink:0;width:18px;height:18px;margin-top:1px;border-radius:6px;background:#f1f0ec;color:transparent}.followup-item.done .followup-box{background:#e7fbf8;color:#0f766e}.followup-item.done .followup-text{color:var(--muted);text-decoration:line-through}.adopt-toggle{display:inline-flex;align-items:center;gap:6px;margin-left:auto;padding:4px 12px 4px 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#2dd4bf38}.progress-tab{scroll-behavior:auto}}@media(max-width:1024px){.app-viewport{padding:20px}.standby-kpi{grid-template-columns:repeat(2,minmax(0,1fr))}.standby-top{flex-direction:column}}@media(max-width:960px){.panels{grid-template-columns:1fr}}.confirm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:40;display:grid;place-items:center;padding:24px;background:#14141261}.confirm-dialog{width:min(420px,100%);display:flex;flex-direction:column;gap:12px}.confirm-title{margin:0;font-size:18px;font-weight:800;letter-spacing:-.02em}.confirm-message{margin:0;color:var(--muted);font-size:14px;line-height:1.6}.confirm-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.force-password{min-height:0;overflow:auto;display:grid;place-items:center;padding:32px 24px;background:#faf8f3}.force-password-card{width:min(440px,100%)}.force-password-title{margin:8px 0 0;font-size:26px;font-weight:800;letter-spacing:-.03em}.force-password-lead{margin:12px 0 0;color:var(--muted);font-size:14px}.force-password-form{display:flex;flex-direction:column;gap:14px;margin-top:24px}.force-password-field{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}.force-password-field input{padding:12px 14px;border:0;border-radius:12px;background:#fff;box-shadow:inset 0 0 0 1px var(--line);color:var(--text);font-family:inherit;font-size:15px;font-weight:400}.force-password-field input:focus{outline:none;box-shadow:inset 0 0 0 1.5px #0f766e}.force-password-hint{margin:0;color:var(--dim);font-size:12.5px;font-weight:400}.force-password-error{margin:0;color:var(--pii);font-size:13px;font-weight:600}.force-password-form .btn-start-call{width:100%}
